Before Your Shop Visit

Driver’s licence, My Number card, etc.

*Foreign customers require different identification.

First, obtain an MNP reservation number from your current carrier.

*This information is necessary for applications made in-store. We require the membership details of the applicant.

Provide your credit card or bank account information for monthly payments or direct debits.

• *Please note that Rakuten Mobile counters at certain electronics retail stores do not provide the option for 24 or 48 installment payments using Rakuten Card (including the Rakuten Mobile Kaikae Chotoku Program) with no installment fee when purchasing a product.
• *When using a payment method that is not in your name, you must be accompanied by the named account/cardholder.

Ensure your smartphone is compatible with Rakuten Mobile. Some devices may require a “SIM unlock” procedure beforehand.

*While a smartphone may be compatible with Rakuten Mobile, its usability may vary depending on the country of purchase. For more information, please contact your purchase carrier.

Driver’s licence, My Number card, etc.

*Foreign customers require different identification.

*This information is necessary for applications made in-store. We require the membership details of the applicant.

Provide your credit card or bank account information for monthly payments or direct debits.

• *Please note that Rakuten Mobile counters at certain electronics retail stores do not provide the option for 24 or 48 installment payments using Rakuten Card (including the Rakuten Mobile Kaikae Chotoku Program) with no installment fee when purchasing a product.
• *When using a payment method that is not in your name, you must be accompanied by the named account/cardholder.

Ensure your smartphone is compatible with Rakuten Mobile. Some devices may require a “SIM unlock” procedure beforehand.

*While a smartphone may be compatible with Rakuten Mobile, its usability may vary depending on the country of purchase. For more information, please contact your purchase carrier.

*This information is necessary for applications made in-store. We require the membership details of the applicant.

Provide your credit card or bank account information for monthly payments or direct debits.

• *Please note that Rakuten Mobile counters at certain electronics retail stores do not provide the option for 24 or 48 installment payments using Rakuten Card (including the Rakuten Mobile Kaikae Chotoku Program) with no installment fee when purchasing a product.
• *When using a payment method that is not in your name, you must be accompanied by the named account/cardholder.

Driver’s licence, My Number card, etc.

• *Identity verification documents might be required for specific purchases, like when applying the Rakuten Mobile Kaikae Chotoku Program.
• *Foreign customers require different identification.

Ensure that your application details are current and align with your application.

Driver’s licence, My Number card, etc.

*Foreign customers require different identification.

At some shops, you can change (or transfer) your plan using a QR code. Please check which shops provide QR code support.

Ensure your smartphone is compatible with Rakuten Mobile. Some devices may require a “SIM unlock” procedure beforehand.

*While a smartphone may be compatible with Rakuten Mobile, its usability may vary depending on the country of purchase. For more information, please contact your purchase carrier.